Description : IT Service Desk Analyst. Company : Australian Bureau of Meteorology. Location : Melbourne VIC
- APS Level 5, Ongoing
- $76,783 - $83,683 + 15.4% super
- Melbourne
The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support – Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple offices. The IT Service Desk provides a single point of contact for all ICT related requests, incidents including a wide range of end user queries. The IT Service Desk takes an end-to-end view of user support and adheres to ICT best practices aligned to the ITIL framework.
The successful applicant will be a key member of the Service & Infrastructure Management – End User Services (EUS) section within the Data and Digital group and on a day-to-day basis provide end user support to subscribers of ICT services including (not limited) to auditing, configuration, maintenance including providing support of corporate applications, end user equipment and associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments. In addition, the successful applicant will be required to provide proficient support (not limited to) local area network, video conferencing including IP telephony and varied collaborative toolsets.
The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information.
A calm assertive demeanour is required to ensure accountabilities are assigned and blockages overcome. The successful applicant will have proven practical experience in dealing with internal colleagues including senior leaders and external customers including vendors.
The successful applicant will:
- Be ITIL certified and will be expected to participate in the development, implementation, and continuous service improvements.
- Have the ability to obtain and maintain a Negative Vetting Level 1 security clearance (requirement for this role).
- Have proven excellent written and verbal communication skills which will be required to liaise with internal colleagues, support teams, management, customers including vendors.
- Be available to perform on an on-call roster (penalties apply)
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